As my old high school religion teacher used to say, “Well, hello ma friends!” My name is Ben. It is a pleasure to meet you. I shall be doing a guest post on Allison’s blog today, now let me guide you through the aisles of Family Mart. First of all, let me tell you, when they say ‘convenience store’ in Japan, they REALLY mean convenient .
Employee behavior expectations:
On the left are the set phrases I’m supposed to memorize and use. This is basically all I say all day and nothing else. 1)Welcome! 2)Thank you very much! 3)Could you please wait for a moment? 4)Sorry to have kept you waiting! 5)I’m terribly sorry to inconvenience you! 6)I understand (The only time I say this is when I ask the customer if they want their food warmed up – if they say yes, I say “I understand”) 7)Please come again!
On the right is a diagram explaining how I’m supposed to bow and face the customer. This includes bowing at a 30 degree angle and keeping my eyes down. I’m also supposed to speak shaping my mouth using the “ee” sound – in the diagram it says, “let’s practice saying ‘mickey!’ The reason for this is that “ee” is like a smiling vowel…right? Go on, try it yourself!
Here’s some pictures of our various merchandise:
From right to left: Banana Latte, various juice and tea drinks, green tea oreo bar, crustless peanut butter sandwich, Sparkling Fruit Parade, various vitamin jelly juice packs, a plethora of bentos, and an abundance of instant noodles.
Well my friends, I hope you enjoyed our journey through this magical wonderland that is Family mart. Please come in and buy 5 packs of cigarettes like 99% of my customers do. I’ll be sure to be extremely over apologetic and grateful for your purchase! – Ben
楽しかったねえええ ：）That was fun, wasn’t it? Now everybody leave your comments and questions please and Ben and I will do our best to respond! – Allison